Milestone360


Rob Pfeifle

Rob Pfeifle

Vice President of IT Managed Services

Rob brings a diverse background to Milestone as Vice President of IT Managed Services. Throughout his career, Rob has established a reputation for successfully aligning IT teams to drive customer service and operational excellence. Rob started his career at the Metropolitan State University of Denver as a lecturer in the Computer Science department, teaching classes in software engineering and database design. Rob subsequently brought his data analytics expertise to the private sector, consulting with several Fortune 100 companies. At Chevron Corporation (NYSE: CVX), Rob led initiatives around data visualization techniques and also drove leadership programs for early-in-career engineering team members. Rob served as a consultant at Cisco Systems (NASDAQ: CSCO) where he led efforts around big data analysis and interpretation.

Rob joined the Milestone team in 2007 as Director of Staffing Services, where he helped shape recruiting processes and overall alignment with customer-facing field operations. Rob later assumed the role of Senior Director of Organizational Development and subsequently served as Service Delivery Executive, aligned to Milestone’s most strategic customers.

In his current role, Rob leads a large, global organization chartered with providing end-to-end IT services to both large enterprises and small-to-medium businesses. Rob and his team take a data-driven approach to providing customers with key insights into their business, a hallmark of Milestone’s focus on driving a differentiated customer experience.

Rob holds a Bachelor of Science in Computer Information Systems from the University of Denver.


Posts by Rob Pfeifle

Why Do You Need an ALM Strategy?

By Rob Pfeifle October 24, 2017
Most organizations understand the operational necessity of ALM, but many don’t recognize the significant business value that an effective ALM strategy can afford.

Switching from Staff Augmentation to Managed Services

By Rob Pfeifle July 26, 2017
Learn about why, when, and how businesses should make the transition from Staff Augmentation to Managed Services.

What Should You Look for in a Service Review?

By Rob Pfeifle March 28, 2017
Regular service reviews are important for both MSPs and clients. So, how do you ensure that your service reviews are consistently successful?

How to Turn a Service Desk into a Data-Driven Operation

By Rob Pfeifle February 8, 2017
Your service desk makes IT decisions that impact your entire business. How can you harness the power of analytics and transition into a data-driven operation?

Help Desk vs. Service Desk

By Rob Pfeifle October 31, 2016
The terms Help Desk and Service Desk are often used interchangeably, but the two are actually different services. Do you know the difference?

Building a Successful MSP Relationship

By Rob Pfeifle October 17, 2016
Building a successful MSP relationship can turn a simple project into a lasting partnership. Find out how these best practices can help.

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