Milestone360

Rob Pfeifle

Rob Pfeifle

Vice President of IT Managed Services

Rob Pfeifle has been a technology leader at Milestone since 2007 as a Service Delivery Executive and Director of Organizational Development. Prior to Milestone, Rob served in various IT consulting and operational design roles at companies such as Chevron, Lawrence Livermore Laboratories, and Cisco Systems.

In his current role, Rob is responsible for building and managing IT service delivery teams across Milestone’s global customer base. Rob received his degree from the University of Denver.

Posts by Rob Pfeifle


How to Turn a Service Desk into a Data-Driven Operation

Feb 08, 2017 | Rob Pfeifle
Your service desk makes IT decisions that impact your entire business. How can you harness the power of analytics and transition into a data-driven operation?

Help Desk vs. Service Desk

Oct 31, 2016 | Rob Pfeifle
The terms Help Desk and Service Desk are often used interchangeably, but the two are actually different services. Do you know the difference?

Building a Successful MSP Relationship

Oct 17, 2016 | Rob Pfeifle
Building a successful MSP relationship can turn a simple project into a lasting partnership. Find out how these best practices can help.

You’re Working with an MSP: Now What?

Sep 19, 2016 | Rob Pfeifle
Your MSP is already having an impact at your company, but how will they keep the momentum going? Learn how Continual Service Improvement can help.

Ten Factors to Consider when Selecting a Managed Services Provider

Aug 23, 2016 | Rob Pfeifle
Selecting an MSP is one of the most important choices your company will make. Be sure to consider these 10 criteria before you make your decision.

ITSM: Start Closing the Gap

Jun 13, 2016 | Rob Pfeifle
You’re ready to transform the ITSM processes at your organization, but you’re unsure where to start. Close the gap with assessment, design, and implementation.

ITSM and ITIL: What Are They?

May 02, 2016 | Rob Pfeifle
Companies often have trouble distinguishing between ITSM and ITIL, but that does not have to be the case. What are ITSM and ITIL and how they work together?

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