Milestone360

Rob Pfeifle

Rob Pfeifle

Vice President of IT Managed Services

Rob Pfeifle has been a technology leader at Milestone since 2007 as a Service Delivery Executive and Director of Organizational Development. Prior to Milestone, Rob served in various IT consulting and operational design roles at companies such as Chevron, Lawrence Livermore Laboratories, and Cisco Systems.

In his current role, Rob is responsible for building and managing IT service delivery teams across Milestone’s global customer base. Rob received his degree from the University of Denver.

Posts by Rob Pfeifle

What Should You Look for in a Service Review?

By Rob Pfeifle March 28, 2017
Regular service reviews are important for both MSPs and clients. So, how do you ensure that your service reviews are consistently successful?

How to Turn a Service Desk into a Data-Driven Operation

By Rob Pfeifle February 8, 2017
Your service desk makes IT decisions that impact your entire business. How can you harness the power of analytics and transition into a data-driven operation?

Help Desk vs. Service Desk

By Rob Pfeifle October 31, 2016
The terms Help Desk and Service Desk are often used interchangeably, but the two are actually different services. Do you know the difference?

Building a Successful MSP Relationship

By Rob Pfeifle October 17, 2016
Building a successful MSP relationship can turn a simple project into a lasting partnership. Find out how these best practices can help.

You’re Working with an MSP: Now What?

By Rob Pfeifle September 19, 2016
Your MSP is already having an impact at your company, but how will they keep the momentum going? Learn how Continual Service Improvement can help.

Ten Factors to Consider when Selecting a Managed Services Provider

By Rob Pfeifle August 23, 2016
Selecting an MSP is one of the most important choices your company will make. Be sure to consider these 10 criteria before you make your decision.

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